1. Where are you located in the mall?
We are located on E15 Street, opposite City Gear. If you have trouble finding us, please check the mall directory or call our store directly.
2. What are your store hours?
We follow the mall’s hours:
Monday – Thursday: 10:00 AM – 7:00 PM
Friday – Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 PM – 6:00 PM
(Hours may vary on holidays — please check the mall’s website or call us for confirmation.)
3. Do you offer returns or exchanges?
Yes! Items may be returned or exchanged within 5 days of purchase with the original receipt and tags attached. Sale or clearance items may have different policies — please ask a sales associate for details. Please note that this return or exchange policy applies only to online customers. We have different policies for in-store purchases.
4. Do you offer gift cards?
No.
5. Do you have a fitting room?
Yes, fitting rooms are available for you to try on items before purchase. Please limit the number of items taken into the fitting room and see a store associate if you need a different size.
6. What payment methods do you accept?
We accept cash, major credit/debit cards, mobile payments (Apple Pay, Google Pay, Samsung Pay), and gift cards.
7. Do you carry all sizes in-store?
We stock a wide range of sizes; however, availability may vary by style. If your size is not in stock, our team can help check availability.
8. Do you have sales or promotions?
Yes! We often run seasonal promotions, be sure to follow us on Instagram(topcloset24) or sign up for our email list to stay updated.
9. Do you offer alterations?
We do not offer in-house tailoring or alterations. However, our staff can recommend local tailors in the mall or nearby.
10. Do you provide shopping bags?
Yes, we provide shopping bags.
11. Can I order online and pick up in-store?
If available, you can order through our website and choose “Store Pickup” at checkout. We’ll notify you when your order is ready for pickup.
12. How can I contact the store directly?
You can reach us at +1334-676-1551 during mall hours, or email us at topcloset24@gmail.com
